FAQ

Is 'Customize Me This' a good company?

Yes! Our customers consistently give us a 5-star rating.

Though our company is still in its infancy we plan to grow and withstand the test of time. We are owned and run today by the same guy, Doug Zimmer, that started the business a few years ago. Starting in a garage from a base of 0, we have had slow, steady and consistent growth over the years and now occupy commercial production, warehouse and office space that we call our home away from home. Our tempered and consistent growth over the years reflects our steady-as-she-goes approach to life and business. You can be confident we are going to do an excellent job for you today, and that we will still be there for you tomorrow.

We live and work according to these core values: always do the right thing, value relationships above all, innovate, and have fun.

 

How are your prices?

Our prices are good. We monitor our competition constantly to make sure our prices stay competitive. You will never overpay at Customize Me This. Our primary business niche is small and medium-sized businesses and we are particularly competitive on smaller orders.

The big question is ‘how committed are you to quality and service excellence?’  Only you can answer that question. Mediocrity, and finding the cheapest price seems to be the norm these days for just about everything. Our competitor prices are a reflection of their product quality, service, and delivery. Sure, there will always be someone out there who is willing to do poor quality work, very fast and deliver it cheaper than anyone else. That’s not us. We’re not the cheapest guy in town nor do we want to be. Our business is unique, with a number of variables that are different from our competition.

As the late Zig Ziglar often said, “Cheap things are seldom good and good things are seldom cheap.” Vince Lombardi was known for saying, “Quality demands a commitment to excellence, no matter what the chosen field of endeavor is.”

Again, the choice is yours. However, we are committed to being the best we possibly can at what we do and at taking care of our customers.

 
What will my logo look like?

We’ll show you. Before anything goes into production you will have the chance to approve a “proof” of your logo or design on the finished product. If you don’t like what you see, we’ll keep working with you until it do.

If your order is for embroidery, when you receive your logo proof simply confirm that we have followed your instructions properly and you like how it looks. Your order for embroidered apparel can include different color “versions” of your logo on different colored garments. Please note that embroidered logos must fit roughly into a 4 by 4-inch square.

If your order is for printed items, maximum print size is 14 by 16 inches.

 

What if I'm not happy?

We’ll fix it.

An order is not complete for us until we know that you are pleased. If there are any problems whatsoever, please let us know and together we will find a solution that works for you. If we’ve made a mistake (we hate to say it but it does occasionally happen) we stand behind our work. We hate disappointing our customers, but when it does happen, we will never shrink from taking full responsibility.

 

How long will it take?

Our normal production schedule is 7 – 10 days. There are many different things that can affect how long an order takes to complete, but we typically finish orders in less time.

We also offer some same day/next day express options for when you need something ‘yesterday’. If you want your order quickly we have rush options. If you have some flexibility on when you need your order, choose our extended option and get a credit of $5 on your order. Keep in mind that the process of setting up your graphics and getting it approved adds a couple of days to the process. When you re-order using an existing logo/design, those steps are not necessary, so the process goes a little quicker.

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